Canceling a Course
We provide training courses which may include both practical training and digital content. The following right to cancel terms are set out in accordance with the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 permits consumer customers to cancel a contract after it is has been entered into subject to certain limitations and requirements. You have the right to cancel the contract at the end of 14 days, after the day the contract is entered in to, if you want to access the digital/online training within this period, you must give your express consent and acknowledge that your right to cancel is lost by accessing the materials. You can do this by digitally signing the course agreement prior to accessing the digital material.
If you have the right to cancel then:
1.1 you will need to complete our cancellation of service form stating that you wish to cancel the contract between us and you; and
1.2 you will need to send us the notice of cancellation within the 14 period starting with the day after you receive our confirmation that there is a binding contract between you and us;
1.3 after we receive your notice of cancellation we will refund any monies due to you within 14 days.
Return Exceptions
Some items can not be returned if they are opened including digital content from our online student portal. These include music, manuals, software, and tutorial videos.